EMPLOYEE COMMITMENT AND ORGANIZATIONAL PERFORMANCE IN SELECTED ACCESS BANK BRANCHES, NIGERIA

Abstract

This study examined the effect of on organizational performance in selected Access bank branches in Anambra state, Nigeria. The variables of interest were continuance commitment; normative commitment; and organizational performance in selected Access bank branches in Anambra state. This study is anchored on Emotional Occasions Hypothesis (AET) propounded by Howard in (1974). Survey research design was adopted. The population of the study comprises 1836 employees of selected Access bank branches in Anambra state, Nigeria, while the sample of 350 was determined with Borg and Gall formula. A total of 369 copies of questionnaire were administered to the respondents and 350 were duly completed and retrieved. The study adopted face and content validity. Test-retest reliability and rank correlation coefficient was employed to verify the internal consistency. Descriptive statistics like frequency, mean and standard deviation and inferential statistics such as ANOVA and multiple regression analysis were conducted using Statistical Package for Social Sciences (SPSS) 23. The study concludes that employee commitment has a positive significant effect on organizational performance in selected access bank branches in Anambra state, Nigeria. The study revealed that continuance commitment and normative commitment have positive significant effect on organizational performance in Access bank branches in Anambra state, Nigeria. The researcher recommends that banks ought to keep up with employee efficiency and urge maintenance, in order to, limit employee turnover, since the study has shown that normative commitment significantly impact on organizational performance among the employees. Workplace ought to give a free progression of correspondence and simple receipt of input for task finished. Time away approach; for example, concentrate on leave, empathetic leaves, vacation leaves, maternity leaves, paternity passes on, ought to be given by the organization to their employees to improve continuance commitment.