CONFLICT MANAGEMENT AND ORGANIZATIONAL PERFORMANCE IN BREWERIES OF SOUTH EAST STATES OF NIGERIA

Abstract

This study focused on conflict management and organizational performance with particular reference to selected breweries in South East, Nigeria. The objectives aimed to determine the effect of conflict management strategies (Collaboration, Compromising, Mediation, Arbitration and Negotiation) and organizational performance. The study reviewed relevant theoretical and empirical literature. This study was carried out by investigating the sources, characteristics, types, effects, causes and strategies for managing conflicts in breweries of South East states, with a view of coming out with ways of improving their performance and productivity. Survey research technique was adopted as the design f the study. The data used were sourced from primary sources. A total of five breweries companies were sampled. The data generated were analyzed using frequent tables and percentage analysis. Regression analysis was employed to test the hypothesis formulated. The study reviewed that all the conflict management strategies studied namely Collaboration, Compromising, Mediation, Arbitration and Negotiation, were found to have significant positive effect with organizational performance. The study concludes that conflict management has significant positive effect with organizational performance in selected brewery companies in South East Nigeria. The study recommends that managers should adopt the conflict management strategies above since they are found to be effective in managing conflict in organization.