LEVERAGING EMERGING INFORMATION AND COMMUNICATION TECHNOLOGIES FOR ENHANCED SERVICE DELIVERY: A FOCUS ON FEDERAL COLLEGES OF EDUCATION LIBRARIES IN SOUTH EAST NIGERIA
DOI:
https://doi.org/10.5281/zenodo.17143165Keywords:
Emerging ICTs, Information service delivery, colleges of education librariesAbstract
The study examined leveraging emerging information and communication technologies for enhanced service delivery: a focus on federal colleges of education libraries in south east Nigeria. Four research objectives guided the study. Descriptive survey research design was adopted for the study. The population of the study is 90 consisting of 30 librarians and 60 para-librarians in the institutions under study. A questionnaire titled leveraging emerging information and communication technologies to enhance service delivery questionnaire (LEICTESD) was used as instrument for data collection. Descriptive statistics of mean and standard deviation were employed in the data analysis. Result revealed that institutional repositories, social media and webOPAC are the emerging ICTs applied for effective service delivery; institutional repository, social media and integrated library management system are emerging ICTs applied in a very high extent for effective service delivery, the application of emerging ICTs contribute to effective service; inadequate funds and electric power supply are the major challenges affecting emerging ICTs and its application for effective service delivery. The study recommended that librarians should make effort in identifying emerging ICTs to apply for effective service delivery; they should improve in the application of emerging ICTs in library operations for effective service delivery; librarians should always apply emerging ICTs to its operation for effective service delivery; and there should be the provision of adequate funds, electric power supply and others which will enhance the application of these emerging ICTs for effective service delivery.
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