CONFLICT, CONFLICT RESOLUTION AND CONFLICT MANAGEMENT: A LITERATURE REVIEW
Keywords:
Conflict, Conflict Resolution, Conflict Management, Literature Review, incompatibilitiesAbstract
This paper examined the concepts of conflict, conflict resolution and conflict management with a view to providing a broad understanding of them. The study was based on qualitative model, as such its data was drawn mainly from the secondary sources, including textbooks, articles, and journals from both online and physical libraries. From the review, it was revealed that once there are incompatible goals, values and aspirations, conflict will arise. Also, that, conflicts are not necessarily “evil” as they have some benefits to be derived from if properly handled. However, violent conflict should not be encouraged due to its devastating effects on humanity. Finding also indicated that in order to ensure conflict does not linger unnecessary, conflict resolution measures such as negotiation, mediation, arbitration, Alternative Dispute Resolutions (ADR) etc are necessary. Finally, since not all conflicts can be resolved, conflict management, which tends to control rather than resolving the extant conflicts, is therefore advocated. Proper utilisation of these findings will assist in stemming the tides of conflicts in modern society
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