THE RESURGENCE OF MILITANCY IN THE NIGERIA’S NIGER DELTA REGION AND ITS DEVASTATING ECONOMIC CONSEQUENCES

Abstract: The Nigeria’s Niger Delta region is the home of oil and gas industry, which accounts for 90 percent of Nigeria’s foreign exchange earnings. But the unbridled exploitation of these natural resources has left the Niger Delta environment and people’s livelihoods devastated. The youths in the region in a bid to draw the attention of the International community to the sorry state of their environmentaround 2003 constituted themselves into militant groups and began attacks on oil producing facilities. These violent acts which heightened in the first instance between 2005 -2009 and again between 2015 – 2016 periods left the Nigerian economy prostrate. Nigerian government’s initial military approaches to containing the crisis in each case only succeeded in its escalation. It was only when government adopted peaceful approaches, first through the granting of amnesty to the militant groups and secondly through the employment of dialogue and continued engagement with the oil bearing communities was relative peace restored in the troubled region. One very important lesson from the Niger Delta crisis is that it’s only through dialogue and continued engagement with the people of the region that permanent peace can be restored in the troubled region.

Impact of Customer Feedback Management on Customer Satisfaction in Deposit Money Bank in South-eastern Nigeria

Abstract Impact of customer feedback management on customer satisfaction in deposit money bank in South-eastern Nigeria was examined. The population of the study consists of customers of Access Bank, Ecobank, First Bank and UBA in Abia, Enugu, Awka and Owerri regional offices in South-eastern Nigeria. The target population includes intercepted student customers (undergraduates and post graduates) of those banks. Survey method was adopted for the study and the sample size of 384 was determined using Cochran’s formula. Cronbach’s alpha was used to determine the reliability of the instrument which gave the value of 0.886. Questionnaire was adopted as the instrument for the collection of primary data and was distributed to the 384 students who correctly filled and returned 318. Analysis of data was conducted using simple linear regression analytical technique with the aid of SPSS software version 22. The study revealed that customer feedback management has a significant positive impact on customer satisfaction in deposit money banks in South-eastern Nigeria. Thus, customer feedback management is an effective strategy for achieving customer satisfaction in the Nigerian banking industry. The researchers recommend that Access Bank Plc, Ecobank Plc, First Bank Plc and UBA Plc should continuously improve on managing customer feedback channels to make their customers more satisfied and thus, achieve higher profitability for their shareholders

RELEVANCE OF BOARD SIZE AND BOARD INDEPENDENCE ON FINANCIAL PERFORMANCE INDICATORS OF SELECTED COMMERCIAL BANKS IN NIGERIA

Abstract: This study investigated the relevance of board size and board independence on financial performance indicators of selected commercial banks in Nigeria.The sample of the study comprises Three (3) randomly selected of the entire banks in Nigeria. This was further supported by the volume of their market share in the industry.  Data were sourced from the annual reports and accounts of the banks and it spanned Ten (10) years 2010-2019. Three hypotheses were tested using the regression technique. The results show that board size had a negative and significant effect on financial performance represented by Return on Assets (ROA) while board independence had positive and insignificant effect on ROA. The implication of this is that any increase in board size will negatively impact return on assets while audit committee increase will impact return on assets insignificantly.  The study recommends that banks should operate with smaller number of board size as large board size may negatively affect performance. Audit Committee should not increase in their number to avoid reduction in the ROA of these banks.

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